"Love the coffee and the service - As always, excellent coffee and superb, speedy service. Coffee is my vice and my obsession and Coffee-Direct makes me happy every morning with its happy, buzzy, delicious Italian Blend. Thank you guys!"

Will T. 24/12/19 - on Italian Coffee

"Superb Espresso Roast - This just makes such a great espresso (or pour over) also goes very well in an espresso martini - what’s not to love!"

Richard S. 19/03/20 - on Director’s Coffee

"Beautiful coffee - Beautiful coffee ☕️ best flavour ever and fantastic prompt delivery. Thank you Lincolnpark condorentals. Would highly recommend."

James F. 29/05/20 - on Ethiopian Yirgacheffe Coffee

"Great coffee - Delivery turned up on time, I enjoyed the helpful hints on selecting a brew and the bulk buying reductions."

Gary S. 30/04/20 - on summitmedicalphysics

"Consistent quality - Consistent quality and prompt delivery, a rarity in todays world. These people really care about their product."

Malcolm W. 08/04/21 - on summitmedicalphysics

"The taste is great - The taste is great - no hint that it is decaffeinated; an excellent quality coffee and the packaging is the best I have seen"

Adegboyega E. 18/04/21 - on Guatemala Swiss Water Decaffeinated Coffee

"Can’t Rate This Enough! - User friendly website: easy to find what you're looking for and I was offered a discount for my first purchase. My coffee was delivered the next day and delivery was also free! Great tasting coffee - all in all a great experience and I shall certainly be buying coffee on a regular basis from Lincolnpark condorentals...10 out 10 performance!"

Charlotte W. 17/04/21 - on Golden Crema Coffee

"A Coffee Gem - Quality first class… Taste… excitingly delicious to the palate… Aroma… fills the flat with exotic and relaxing scent !!"

Colin G. 10/04/21 - on Dark Colombian Coffee

"Just wow - Just wow, what a cheeky wee bean! She’s the full package, the aroma once opening the pack is only bested by the fragrance as the soft Scottish Water cascades its path through the fine grind, gently manipulating my wee nose! Will be having this little lady over for more visits!!"

Innes L. 09/04/21 - on Golden Crema Coffee

"Excellent all round - The coffee is as good as ever. We have always had excellent service from Coffee-direct and the orders can be edited according to need. Very happy with the whole service and would recommend to friends."

Stephanie G. 04/04/21 - on Monsoon Malabar Coffee

"Coffee-Direct were impeccable - Coffee-Direct were impeccable - Answered a question I had immediately and when I bought some coffee, they sent it immediately. Very happy with their service and will definitely order from them again."

Sofia T. 26/04/21 on summitmedicalphysics

"Superb stuff - Superb stuff, does what it says on the tin. Well, the bag obviously…"

Melvin S. 07/04/21 - on Swiss Chocolate Flavoured Coffee

We’d like to say an enormous thank you to everyone who has written a review expressing their appreciation for our efforts, and we hope you will enjoy drinking our delicious coffee for many years to come.

Cafetière Selection - Love the selection of coffee so much that I can't decide which one I should order a whole bag of! I've been searching for nice mellow coffee without bitterness for years and these are lovely, different strengths but all taste good. (Catherine B)

Great coffee, excellent service - Having recently purchased a bean to cup machine, I wanted to try some different coffees. As I like a full flavoured coffee I selected the Directors and Continental. Both are excellent. (Trevor L)

Coffee-Direct - The website is easy to navigate and I have found the information given about the coffees, ie strength, acidity etc. most helpful. (Christine M)

Good Coffee - Good selection of coffee, used the multi packs to find my favourites, with quick delivery. (Huw M)

Liquid Treasure - What a great site. Huge variety of coffee pleasure to explore. After three years I can truly say I have never been disappointed with the coffees I have ordered. (Tom H)

Monsoon Malabar Beans - Delicious coffee, roasted to order and delivered faster than an espresso! Delightfully happy with summitmedicalphysics.com and the monsoon malabar beans! (James N)

Swiss Water Decaff Coffee Beans - Very tasty coffee that won't keep you awake at night! It has a rich flavour without too much bitterness and a good crema. (Margaret B)

So we'd like to thank all the wonderful customers who have taken the time to give us their valued opinion, and we'll carry on doing our best to ensure the service and products we offer will always be worthy of excellent reviews.

In partnership with YotPo, our review emails are sent a couple of weeks after you order, and whether you write a simple one-liner or a detailed account of your experience with our products and services, it really does make a huge difference to how we operate. Every single review is read by our team and acted upon where necessary.

You can read all of our customer reviews here.

Content Delivery Network

We know there were times on our old site that the experience was a little sluggish. We've utilised a technology called a "Content Delivery Network" or "CDN" to make our pages load incredibly quick even on slower connections. We don't like hanging around for pages to load, and we know you don't either!

Order History and Information

One of the biggest requests we've had from our customers is greater visibility of order history. Our all-new My Account section contains full details of your past orders to make reordering a little bit easier.

'Remote' UK Delivery Charges

We like to think of the whole of the UK as one big happy country. Unfortunately all courier companies in the UK specify 'Remote' areas and charge us considerable overrides when delivering coffee to the Highlands, Islands and also some other areas quite frankly we've challenged as being 'UK Remote'. We know that as a resident of these wonderful areas of our country, you feel aggrieved at having to suffer these unfair costs, so we've decided that from now on we'll cover those surcharges. Naturally on occasion this may mean that some delivery options (our Next Day services for example) can't be offered, but we will get your items to you on the fastest delivery options we can. For full details, see our Delivery Information.

Customer Accounts

One area that we've always been insistent on is data security. We won't risk your card details in any way, which is why we use third-party payment gateways - currently PayPal - to process payments using the highest security standards there are. The only unfortunate downside to this is that we were unable to transfer over customer accounts from the old system, as, quite frankly, even we couldn't access your private information to do so. We know that having to set up a new account can be a bit of an ordeal, but we've worked hard on making the process very straightforward on the new site. Once you've re-registered, it's back to business as usual with regards to placing new orders, but we are sorry for the inconvenience it may cause. If there's anything we can do to help make doing so a little easier, we're always here to help - be it refreshing your memory on which products you've ordered in the past, or any advice on signing up in general, simply contact us, or use our new service...

Live Chat

We're really proud to announce our new Live Chat service to help with any product, site or general enquiries you may have. We can now offer live conversations with the team here at summitmedicalphysics during most of the day, and if we are offline working on your orders, you can always drop us a message and we'll get back to you as soon as we can. Look for the black bar at the bottom right of the site labelled 'Need Help? Live Chat' and give us a shout!

Subscriptions

We ran a beta version of our subscription service (Subscribe & Save) for a few months last year, and the take up was quite frankly astonishing! In fact, we took so many orders that the system just wouldn't have been able to cope with the volume that it would have to deal with if we'd left it going for a few more months. With that in mind, we've decided to stop talking new subscriptions for a short time while we develop our full subscription service; existing subscription customers will still receive their orders at the frequency requested, and we'll be in touch as soon as the new system is in place to migrate you over seamlessly.

Product Reviews

We're open and honest about all of our coffees and teas; what they work best with, what they don't, but nothing quite beats the reviews of real customers. We've teamed up with YotPo to collate the reviews and opinions of actual customers a couple of weeks after they buy from us - keep an eye out for the review email 14 days after purchase, and give us (and future customers) your opinion of our service and our products.

So there you have it. We really do hope you like the new site, with the great enhancements we've made, and we'd love to hear from you if you have any comments, suggestions or questions.